Covid 19 - Preparation & Prevention

We are taking all precautions necessary to ensure the safety and peace of mind for our guests, community and staff.

  • We are monitoring the daily updates and following the regulations set forth by the World Health Organization, the Canadian Government, the British Columbia Ministry of Health, the British Columbia Centre for Disease Control, in addition to policies developed and implemented by our senior leadership team
  • We are working with our team to ensure all proper hygiene practices are used
    (face/hand/coughing hygiene)
  • Tempered glass barriers for ‘over the counter’ interactions
  • Contactless check-in available
  • Facemasks are worn by staff in public areas when social distancing perimeters are not consistantly possible
  • 2 people maximum in the elevator at one time
  • Hand sanitizing stations in public areas
  • Gloves and masks are worn by our Housekeeping teams at all times and changed regularly
  • We are maintaining social distancing to the best of our ability with social distancing reminders on our floors
  • We have implemented a deep clean checklist, on top of our regular cleaning routines to ensure all guest room high-touch areas receive extra disinfection – to include but not limited to: switches and electronics controls, handles and knobs, bathroom surfaces, climate controls, telephones/remotes/clocks, bed and bedding, hard surfaces and closet goods
  • Housekeeping on demand
  • We use disinfecting cleaner in all of our common areas with extra attention to high-touch areas
  • Any team member exhibiting symptoms and/or has a fever is asked to go home or stay at home
  • Limited Valet service and self-parking options available at this time

What you can do to protect yourself

  • Avoid spending time in large crowds or crowded areas
  • Avoid contact with sick people, especially if they have fever, cough, or difficulty breathing
  • Be aware of the local situation and follow local public health advice
  • Wash your hands often with soap under warm running water for at least 20 seconds
  • Use alcohol-based hand sanitizer only if soap and water are not available
  • Cover your mouth and nose with your arm to reduce the spread of germs
  • If you use a tissue, dispose of it as soon as possible and wash your hands afterwards

Some Additional Resources