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Check-In

Check-in is 4 pm. At check-in, we require a major credit card and photo identification. Guest must be 19 years or older. Should you arrive early for check in, we can store your luggage until your room is ready.

Check Out

Check out is 11 am. Please deposit keys at the front desk. An invoice will be presented to you by the front desk agent. Any non-complimentary consumables ie. in-room amenities, robes, etc. that you wish to purchase will be added after departure if they are not disclosed to the reservation agent at the time of check out.

Cancellation Policy

48-hour cancellation policy in effect at all times. You will be charged one night's room and tax if less than 48 hours notice is given. If you have an extended stay booked, you will be charged for as many nights that fall within that 48 hour period. Ie. booked for 1 week and you cancel one day before arrival, you will be charged for 2 of the booked nights. Cancel on the same day and you will be charged for 3 nights of your booking.

Group Cancellation Policy

14 days in advance you must confirm your group size and room blocks. This is the number of rooms you will be billed for regardless of how many guests actually arrive.

Smoking

We are a 100% Non-Smoking Hotel * Rooms that are smoked in must be "reconditioned" before they are deemed safe to rent again. Guests who breach our non-smoking policy will be responsible for the additional cleaning and reconditioning costs incurred at a minimum expense of $250.

Children 15 and under stay FREE

Pets

We do allow pets in select room categories of the hotel.   * Pet rooms are available on the first floor and are applicable to our Superior Queen and Superior Double Queen rooms.

Parking

Hotel Rialto is now offering Valet Parking and Self-Parking. When checking in to the hotel, Pull-up to the Pandora Street or Douglas Street hotel parking zone to check-in. We will give you the best options for your parking needs! Valet Parking - $22 per day, unlimited access Self-Parking- City Parkade - First hour free, second and third hours are $2 per hour, and anything after that is $3 per hour, with a maximum daily charge of $16.  (free after 6 pm) On-street parking - $4.50 per 90 minutes maximum (free after 6 pm)

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